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- Warranties
- Order Status & Tracking
- Contact Us
- Promotional Winners
- Why Buy From us
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Placing an Order
First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" button situated below the product image. Then, whenever you're ready to complete your order, click "Continue Checkout" and follow the easy instructions on completing your order, and select your payment option. Contact our Sales & Service Team toll free at
1-800-749-5820 or via e-mail at info@industrialwebstore.com and we will be happy to assist you with any questions.
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Order Cancellations
To cancel an order, please have your order number at hand and contact our Sales & Service Team toll free at 1-800-749-5820 or e-mail us as soon as possible.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to us according to our return policy.
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Our Website Securities
With Industrial Web Store ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity.
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Price Discounts
At Industrial Web Store we always offer the best value by providing the lowest possible price. All our prices are final.
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International Orders
Please note: all products in this website are stocked in Canada. For more information about orders outside of Canada, please contact our customer support team. USA customers can also visit our USA website
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Payment Options
PayPal, Google checkout, Interac email money transfer, Bank money trasfer, Money order, Company cheque. For more details read the Paymet Option page
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Sales Tax
Industrial Web Store charges sales tax for Canadian provinces and territories. Tax rates are automatically calculated with the appropriate province or territory, No taxes for international customers.
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Shipping Options
Industrial Web Store is using Canada Post, UPS, Purolator or FedEx. Industrial Web Store can also ship on customers account (collect), Please see our detailed shipping policy.
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Refund Policies
Industrial Web Store offers a 30-day Return policy. If for any reason, you’re not completely satisfied with your item, simply contact our Sales & Service Department for a return authorization number. Our trained Sales & Service Agents will guide you through the process. Please note that refunds do not include shipping charges or re-stocking fees, if applicable.
For more detailed information, please see our detailed refund policy.
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Warranties
If there is no supplier warranty then Industrial Web Store offers a 2 year warranty on all products unless otherwise stated. The warranty will not be accepted on items that are malfunctioning or broken due to negligence.
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How do I return an item I purchased?
Simply contact us for a return authorization number. Our trained Sales & Service Agents will guide you through the process. Please see our detailed refund policy.
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How long does it take to get my order?
Industrial Web Store makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. In the event that your order cannot be shipped, you will be contacted within 2 business days and informed of the reason for the delay.
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Order Status & Tracking
You can check the status of your order by going to canadapost.com Make sure to have your tracking number with you.
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